WEBSITE PRIVACY POLICY

Last Updated: October 2026

Pyramids Infusion Center (“Pyramids,” “we,” “us,” or “our”) respects your privacy. This Website Privacy Policy (“Privacy Policy”) describes how we collect, use, disclose, and protect information when you visit or interact with our website, including webpages, online forms, and other digital services that link to this Privacy Policy (collectively, the “Website”).

Pyramids Infusion Center is operated by Sphinx Pharmacy Group, LLC, which is affiliated with Pearland Unicare, LLC (d/b/a Pyramids Pharmacy) and Nature Health and Wellness Clinic, LLC (d/b/a Lotus Health). These separate legal entities under common ownership operate as a single affiliated covered entity under HIPAA, as described in our Notice of Privacy Practices.

This Privacy Policy applies to information collected through the Website. It does not replace our Notice of Privacy Practices, which describes how Pyramids uses and discloses protected health information (“PHI”) subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”).

If information you provide to Pyramids constitutes PHI, our use and disclosure of that information is governed by HIPAA, other applicable laws, and our Notice of Privacy Practices.

Information We Collect

Depending on how you interact with the Website, we may collect information that you provide directly to us and information collected automatically when you use the Website.

Information You Provide

You may provide information to us when you:

  • Contact Pyramids;
  • Request information about our services;
  • Submit or initiate a patient referral;
  • Request that we contact you;
  • Complete a Website form;
  • Apply for employment;
  • Subscribe to communications; or
  • Otherwise communicate with us through the Website.

Depending on the interaction, information you provide may include:

  • Name;
  • Email address;
  • Telephone number;
  • Mailing address;
  • Information about the reason for your inquiry;
  • Provider or referral information;
  • Insurance or coverage information;
  • Information related to healthcare services; and
  • Other information you choose to provide.

If you provide information about another individual, you represent that you are authorized to provide that information for the intended purpose.

Information Collected Automatically

When you visit the Website, we and service providers acting on our behalf may automatically collect certain information about your browser, device, and use of the Website, such as:

  • Internet Protocol (IP) address;
  • Browser type;
  • Device type and operating system;
  • Pages viewed;
  • Links clicked;
  • Date and time of visits;
  • Referring website or source;
  • General geographic information derived from an IP address; and
  • Information about how visitors interact with the Website.

Cookies and Similar Technologies

The Website may use cookies and similar technologies to support Website functionality, remember preferences, understand Website usage, improve performance, and measure the effectiveness of our communications.

These technologies may include cookies, tags, pixels, or similar tools.

Some cookies are necessary for the Website to function. Other technologies may be used for analytics or other purposes as permitted by applicable law.

You may be able to manage certain cookies through your browser settings or Website cookie-preference tools, where available. Disabling certain cookies may affect Website functionality.

Analytics and Tracking Technologies

We may use analytics and similar technologies to understand how visitors use the Website, identify technical issues, improve content and functionality, and evaluate Website performance.

Because Pyramids operates in the healthcare industry, we evaluate our use of online tracking technologies in light of applicable healthcare privacy requirements.

Pyramids does not intend to permit third-party tracking technologies to collect or receive PHI except where such collection or disclosure is permitted by applicable law and appropriate contractual and other safeguards are in place.

Our disclosure of tracking practices in this Privacy Policy does not constitute an authorization for the disclosure of PHI where a HIPAA-compliant authorization or other legal permission is required.

How We Use Information

We may use information collected through the Website to:

  • Respond to inquiries and requests;
  • Facilitate patient referrals and requests for services;
  • Communicate with patients, caregivers, healthcare providers, and other authorized individuals;
  • Coordinate appropriate follow-up regarding services;
  • Operate, maintain, secure, and improve the Website;
  • Understand Website usage and performance;
  • Detect and prevent fraud, misuse, security incidents, and other harmful activity;
  • Comply with legal and regulatory obligations;
  • Recruit and evaluate job applicants;
  • Maintain business and operational records; and
  • Carry out other purposes disclosed when information is collected or otherwise permitted by law.

Where information constitutes PHI, we use and disclose it only as permitted by HIPAA, other applicable law, and our Notice of Privacy Practices.

How We Share Information

We may disclose information:

Service Providers

We may share information with vendors and service providers that perform services on our behalf, such as Website hosting, technology support, security, communications, analytics, form processing, and other business services.

When a service provider creates, receives, maintains, or transmits PHI on our behalf and qualifies as a business associate under HIPAA, we require appropriate protections, including a Business Associate Agreement when required by law.

Healthcare and Referral Activities

Information submitted in connection with a referral or request for healthcare services may be shared with healthcare professionals, health plans, payors, service providers, or others as necessary and permitted by applicable law to evaluate, coordinate, provide, or obtain payment for healthcare services.

Legal and Safety Purposes

We may disclose information when we believe disclosure is necessary or appropriate to:

  • Comply with applicable law, regulation, legal process, or governmental request;
  • Protect the rights, property, safety, or security of Pyramids, our patients, Website users, or others;
  • Investigate or prevent fraud, security incidents, or unlawful activity; or
  • Enforce applicable agreements and policies.

Business Transactions

Information may be disclosed in connection with an actual or proposed merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, subject to applicable legal requirements.

We do not sell PHI.

Email and Text Communications

If you provide an email address or telephone number, Pyramids may use that information to respond to your request or communicate with you regarding referrals, appointments, services, care coordination, or other matters related to your interaction with us.

If Pyramids sends marketing or promotional email or text communications, those communications will be handled in accordance with applicable law and the permissions you have provided.

You may opt out of marketing communications using the instructions provided in the applicable communication. Opting out of marketing communications will not prevent Pyramids from sending communications that are necessary or appropriate regarding healthcare, services, transactions, or other non-marketing matters.

Security

Pyramids uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

However, no Internet transmission, electronic communication, or information-storage system can be guaranteed to be completely secure. You should use care when transmitting information electronically.

Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including to provide services, maintain business and healthcare records, comply with legal and regulatory requirements, resolve disputes, enforce agreements, and protect our legal rights.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.

PHI and medical records are retained in accordance with applicable healthcare laws, record-retention requirements, and Pyramids policies.

Third-Party Websites

The Website may contain links to third-party websites, applications, or services.

Pyramids does not control the privacy or security practices of third parties, and this Privacy Policy does not apply to websites or services that Pyramids does not own or control.

We encourage you to review the privacy policies of third-party services before providing information to them.

Children’s Privacy

The Website is not directed to children under the age of 13, and Pyramids does not knowingly collect personal information directly from children under 13 through the general public portions of the Website without appropriate authorization or as otherwise permitted by law.

Information concerning a minor patient that is provided in connection with healthcare services may be collected and maintained as permitted or required by applicable healthcare and privacy laws.

Your Privacy Choices and Rights

Depending on where you live and the nature of the information involved, you may have certain rights regarding your personal information under applicable law.

These rights may differ from the rights you have regarding PHI under HIPAA.

For information about your rights concerning PHI maintained by Pyramids, please review our Notice of Privacy Practices.

You may contact us using the information below with questions or requests concerning this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our practices, technology, services, or legal requirements.

When we update this Privacy Policy, we will post the revised version on the Website and update the “Last Updated” date.

Contact Us

Questions about this Privacy Policy may be directed to:

Sphinx Pharmacy Group, LLC
d/b/a Pyramids Infusion Center
Attn: Privacy Officer
3569 Business Center Dr., Suite 110
Pearland, TX 77584
Phone: 888-201-2825 (TTY 711)
Email: privacy@pyramidspharmacy.com